Cancellation Policy

You may cancel your Beltroni AI subscription at any time through your account dashboard. Here's how it works:

• Cancel Anytime: You can cancel your subscription at any time by visiting your Profile page in the dashboard and clicking the "Cancel Subscription" button.
• Access Until Period End: When you cancel, you will retain access to your AI agents and all features until the end of your current billing period.
• No Future Charges: Once canceled, you will not be charged for subsequent billing periods.
• Reactivation: You may reactivate your subscription at any time by logging back into your account.

Refund Policy

General Refund Terms

Beltroni AI operates on a usage-based subscription model. Our refund policy is as follows:

• No Refunds for Used Services: We do not provide refunds for credits that have been used, AI agents that have been deployed, or API calls that have been made.
• Billing Period: Subscription fees are charged at the beginning of each billing period (monthly or annually). Cancellation does not result in a pro-rated refund for the current billing period.
• Payment Processing: All payments are processed securely through Stripe. Once a payment is processed, it is considered final.

7-Day Money-Back Guarantee (New Customers)

We offer a 7-day money-back guarantee for new customers who:

• Have used less than 10% of their monthly credits or agent deployments
• Request a refund within 7 days of their initial subscription payment
• Contact us at support@beltroni.com with their refund request

This guarantee applies only to the first subscription payment and does not apply to renewal payments.

How to Request a Refund

If you believe you are eligible for a refund under our 7-day money-back guarantee, please follow these steps:

1. Send an email to support@beltroni.com
2. Include your account email address and subscription details
3. Provide a brief explanation of your refund request
4. Our team will review your request within 2-3 business days
5. If approved, refunds will be processed within 5-10 business days to your original payment method

Billing Disputes

If you notice an unexpected charge or have questions about your billing, please contact us immediately:

We are committed to resolving all billing disputes fairly and promptly.

Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.